Start with GoldenLeaf support.
Eligibility can depend on the product, its condition, and whether made-to-order production has started. Contact us before sending anything back.
Damaged, defective, or incorrect items
Contact support@goldenleaf.design with your order number, a description of the issue, and clear photos where practical. Keep the item, packaging, and included parts until GoldenLeaf provides next steps.
Change of mind
Contact support before returning an item. Made-to-order apparel may become ineligible for cancellation or a change-of-mind return once production begins. For stocked goods, any approved return must follow the instructions and destination provided by GoldenLeaf; do not return a website order to a marketplace or fulfillment facility without authorization.
Condition and safety
Unless the item arrived defective, products should be unused and complete with their original packaging and accessories. For hygiene and safety, used food-preparation tools or damaged cutting inserts may not be eligible for a change-of-mind return.
Refunds
Approved refunds are sent to the original payment method. Processing and posting time depends on Stripe or PayPal and the customer’s financial institution.
Your legal rights
Nothing in this policy limits cancellation, return, refund, or other rights required by applicable consumer-protection law.